{"id":876,"date":"2026-08-20T20:29:49","date_gmt":"2026-08-20T20:29:49","guid":{"rendered":"https:\/\/sum-legal.pe\/?page_id=876"},"modified":"2026-08-20T20:33:19","modified_gmt":"2026-08-20T20:33:19","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/sum-legal.pe\/es\/libro-de-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"876\" class=\"elementor elementor-876\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-64065dec elementor-section-full_width rey-section-bg--classic elementor-section-height-default elementor-section-height-default\" data-id=\"64065dec\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-493f30ae\" data-id=\"493f30ae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--493f30ae elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d8f28c9 elementor-widget elementor-widget-heading\" data-id=\"6d8f28c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Libro de reclamaciones<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-21254231 rey-section-bg--classic elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"21254231\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-36cb0d3a\" data-id=\"36cb0d3a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap--36cb0d3a elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1beaee94 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"1beaee94\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Libro de reclamaciones\" aria-label=\"Libro de reclamaciones\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"876\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"1beaee94\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"SuM Legal\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_40826e4 elementor-col-100\">\n\t\t\t\t\t<h3 class=\"titforrecla\">Informaci\u00f3n personal<h3>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_bf968a1 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_bf968a1\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTipo de documento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"DNI\" id=\"form-field-field_bf968a1-0\" name=\"form_fields[field_bf968a1]\" required=\"required\"> <label for=\"form-field-field_bf968a1-0\">DNI<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"CE\" id=\"form-field-field_bf968a1-1\" name=\"form_fields[field_bf968a1]\" required=\"required\"> <label for=\"form-field-field_bf968a1-1\">CE<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Pasaporte\" id=\"form-field-field_bf968a1-2\" name=\"form_fields[field_bf968a1]\" required=\"required\"> <label for=\"form-field-field_bf968a1-2\">Pasaporte<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"RUC\" id=\"form-field-field_bf968a1-3\" name=\"form_fields[field_bf968a1]\" required=\"required\"> <label for=\"form-field-field_bf968a1-3\">RUC<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_bc923bf elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_bc923bf\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDocumento identidad\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_bc923bf]\" id=\"form-field-field_bc923bf\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"N\u00b0 de documento\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_c9de4cb elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_c9de4cb\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNombre completo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_c9de4cb]\" id=\"form-field-field_c9de4cb\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nombre completo\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDepartamento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-caret-down\" viewBox=\"0 0 571.4 571.4\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M571 393Q571 407 561 418L311 668Q300 679 286 679T261 668L11 418Q0 407 0 393T11 368 36 357H536Q550 357 561 368T571 393Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field-textual elementor-size-md\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"\">Seleccione un departamento<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Amazonas\">Amazonas<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"\u00c1ncash\">\u00c1ncash<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Apur\u00edmac\">Apur\u00edmac<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Arequipa\">Arequipa<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ayacucho\">Ayacucho<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Cajamarca\">Cajamarca<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Callao\">Callao<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Cusco\">Cusco<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Huancavelica\">Huancavelica<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Hu\u00e1nuco\">Hu\u00e1nuco<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ica\">Ica<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Jun\u00edn\">Jun\u00edn<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"La Libertad\">La Libertad<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Lambayeque\">Lambayeque<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Lima\">Lima<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Loreto\">Loreto<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Madre de Dios\">Madre de Dios<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Moquegua\">Moquegua<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Pasco\">Pasco<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Piura\">Piura<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Puno\">Puno<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"San Mart\u00edn\">San Mart\u00edn<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Tacna\">Tacna<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Tumbes\">Tumbes<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Ucayali\">Ucayali<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_a4d48d8 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a4d48d8\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDirecci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_a4d48d8]\" id=\"form-field-field_a4d48d8\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Direcci\u00f3n\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_cfd0cfa elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_cfd0cfa\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTel\u00e9fono\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_cfd0cfa]\" id=\"form-field-field_cfd0cfa\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Tel\u00e9fono\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Solo se aceptan n\u00fameros y caracteres de tel\u00e9fono (#,-,*,etc).\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-field_184eed5 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_184eed5\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tCorreo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[field_184eed5]\" id=\"form-field-field_184eed5\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Correo\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_7c50361 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_7c50361\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNombre del padre o madre\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_7c50361]\" id=\"form-field-field_7c50361\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nombre del padre o madre (en caso de menores de edad)\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_a439603 elementor-col-100\">\n\t\t\t\t\t<h3 class=\"titforrecla\">Informaci\u00f3n de la queja o reclamo<h3>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_6e5525c elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6e5525c\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tT\u00edtulo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_6e5525c]\" id=\"form-field-field_6e5525c\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"T\u00edtulo\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_99650df elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_99650df\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tQueja o reclamo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Queja\" id=\"form-field-field_99650df-0\" name=\"form_fields[field_99650df]\" required=\"required\"> <label for=\"form-field-field_99650df-0\">Queja<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Reclamo\" id=\"form-field-field_99650df-1\" name=\"form_fields[field_99650df]\" required=\"required\"> <label for=\"form-field-field_99650df-1\">Reclamo<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_96fac1f elementor-col-100\">\n\t\t\t\t\t<div class=\"cajaadis1\">\n<span class=\"detallerecque\"><b>RECLAMO:<\/b> Disconformidad relacionada con los productos o servicios.<\/span>\n\n<span class=\"detallerecque\"><b>QUEJA:<\/b> Disconformidad no relacionada a los productos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.<\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_fc49044 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_fc49044\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tDescripci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[field_fc49044]\" id=\"form-field-field_fc49044\" rows=\"4\" placeholder=\"Descripci\u00f3n\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_d731c5c elementor-col-100\">\n\t\t\t\t\t<div class=\"cajadis\">\n<span class=\"detalleadi\">* La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI.<\/span>\n\n<span class=\"detalleadi\">* El proveedor deber\u00e1 dar respuesta al reclamo en un plazo no mayor a treinta (30) d\u00edas calendario, pudiendo ampliar el plazo hasta por treinta (30) d\u00edas m\u00e1s, previa comunicaci\u00f3n al consumidor.<\/span>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\" id=\"gfnsgee\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-right\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Enviar<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Libro de reclamaciones<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-876","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Libro de reclamaciones | SuM Legal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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